Below you can find answers to frequently asked questions we receive.

Who is considered homeless?

According to the National Health Care for the Homeless Council, “A homeless person is an individual without permanent housing who may live on the streets; stay in a shelter, mission, single room occupancy facilities, abandoned building or vehicle; or in any other unstable or non-permanent situation.”


Why does an individual or family become homeless?

There are many causes of homelessness. Homelessness can occur due to unemployment, family disputes, domestic violence, not being able to find affordable housing, or even poor mental health.


How can I be placed in Casa Nueva Vida?

In order to be placed in Casa Nueva Vida, you must be referred to us by the Department of Transitional Assistance (DTA).


Where is the DTA office located?

You can go to www.mass.gov/dta or you can contact the central office at (877) 382-2363 


What is the requirement to live at Casa Nueva Vida?

Our only requirement is that you (whether a single parent or a couple) must have a child, or be expecting a child. There is no age limit or gender requirement.


How long can I stay at Casa Nueva Vida?

Families at Casa Nueva Vida stay until they find affordable housing.


If I am employed can I still live Casa Nueva Vida?

Yes, if you are currently employed you can still live at Casa Nueva Vida.


If I do not receive welfare assistance can I still qualify to live at Casa Nueva Vida?

Yes, shelter assistance is different from welfare assistance.


Are pets allowed?

Pets are not allowed.


If I’m living with my parents and I have children and we become homeless do we all qualify for Casa Nueva Vida?

No, you do not all qualify as a same household. Each head of household with a dependent must apply individually.


Are you allowed to own a vehicle while staying at Casa Nueva Vida?

Yes, you may own a vehicle while staying at Casa Nueva Vida.


If I do not have a legal status in this country can I live at Casa Nueva Vida?

Only if you have a dependent that was born in the United States.